Public Services > Devolved

Glasgow confirms new IT deal with CGI to transform local digital services

David Bicknell Published 10 November 2017

Deal agreed under City of Edinburgh Council’s framework contract, is expected to be worth between £300m and £400m over seven years


A day after inking an agreement with Serco to end its ACCESS joint venture early, the City of Glasgow has agreed a new IT contract with CGI which it says will “transform” digital services across the city.

The council today confirmed it will enter a seven-year deal with CGI, which already provides services to the City of Edinburgh and Scottish Borders councils under Edinburgh’s framework contract with CGI agreed in August 2015.

Glasgow said the deal would not only secure support for the council’s own IT systems, but “kick-start a step change in digital services required to support jobs, education, innovation and health for decades to come.”

Glasgow City Council’s Digital Champion, Cllr Angus Millar said, “We have an opportunity to completely redesign how we use technology to improve the lives of all Glaswegians.

“From world-class digital learning in our schools, to protecting the health of our most vulnerable citizens – we need to innovate and be ready to embrace opportunities to use technology creatively to deliver for the city.

“Since approval of the outline business case in April, we have focused a great deal of attention on developing and refining the staffing model; to ensure the deal is right for the workforce and puts them right at the heart of driving forward change in our city.

“That includes establishing a Workforce Board, which I will chair, as a key part of the governance arrangements for the contract.”

Steve Thorn, president, CGI UK Operations said, “This is a very exciting award for CGI and we are delighted to partner with Glasgow City Council on this journey to enable the digital transformation of public services throughout Glasgow.”

The council agreed to award a contract to CGI earlier this year, subject to the completion of a full business case.

The city has now accepted an offer from CGI that it said meets its requirements and both parties are working closely to conclude the deal and prepare for the start of the new contract in April 2018.

Yesterday, Glasgow and Serco have reached agreement on a settlement that will see Serco depart the ACCESS joint venture between the two parties four months early, before it is due to end at the end of March 2018.

In a joint statement issued between the council and Serco, both sides confirmed that they have reached agreement on a settlement on “mutually acceptable terms”

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